PharmaSync
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KPassword Management allows you to change your account password to maintain security. PharmaSync requires your current password before setting a new one, ensuring only you (or someone you've authorized) can change your account credentials.
Navigate to Account Settings by clicking your profile avatar in the top-right corner and selecting 'Profile' or 'Account Settings'. Scroll to the 'Password Management' or 'Security' section of the page. Click the 'Change Password' button. This opens a secure modal dialog for password change (doesn't navigate away from the page).
In the 'Change Password' modal dialog: The first field is 'Current Password'. Enter your existing password exactly as it is (password fields are case-sensitive). This verification ensures only someone who knows the current password can change it. If you don't remember your current password, close the dialog and use the 'Forgot Password' link on the login page instead.
In the 'New Password' field: Enter your desired new password (minimum 8 characters). As you type, real-time validation shows: Password strength indicator (Weak, Fair, Good, Strong), Character count, Requirements checklist (minimum length met, variety of characters - if applicable). Choose a strong password: Mix of letters, numbers, and symbols, Avoid dictionary words, personal information (name, birthday), or common patterns. Make it memorable but not guessable.
In the 'Confirm New Password' field: Re-enter your new password exactly as you typed it in the previous field. This double-entry prevents typos from locking you out. As you type, validation checks if both entries match: Green checkmark if passwords match, Red error message if they don't match. Ensure both fields show identical values before proceeding.
After entering current password, new password, and confirmation: Review that new password fields match (green checkmark visible). Click 'Change Password', 'Update Password', or 'Save' button in the modal. System validates: Current password is correct, New password meets minimum requirements (8+ characters), New password and confirmation match. If validation passes: Success message appears ('Password changed successfully'), Modal closes automatically, You remain logged in with new password. If validation fails: Error message explains the issue ('Current password incorrect', 'Passwords don't match', etc.), Correct the error and try again.
| Error Message | Cause | Solution |
|---|---|---|
| "Current password is incorrect" | You entered wrong current password | Double-check your current password. Try copy-pasting if typing errors are common. Use 'Forgot Password' if you don't remember it. |
| "Password must be at least 8 characters" | New password too short | Add more characters to reach minimum 8 characters. Aim for 12+ for better security. |
| "Passwords do not match" | New password and confirmation don't match | Carefully re-type both fields. Check for typos, extra spaces, or Caps Lock being on. |
| "New password cannot be the same as current password" | New password identical to current one | Choose a different password. System prevents reusing the exact current password. |
| "Session expired" | You've been idle too long | Close modal, refresh page, log in if needed, try password change again. |
Go to the PharmaSync login page (log out if currently logged in). Click the 'Forgot Password' or 'Reset Password' link below the login form. This takes you to the password reset page.
On the password reset page: Enter the email address associated with your PharmaSync account, Click 'Send Reset Link' or 'Reset Password' button. System sends a password reset email to that address. Check your inbox (and spam/junk folder) for an email from noreply@pharmasync.co.ke.
Open the password reset email. Click the 'Reset Password' link or button in the email. This opens a secure password reset page in your browser. Note: Reset links expire after 1 hour for security. If expired, request a new link.
On the password reset page: Enter your new password (8+ characters), Confirm your new password (re-type), Click 'Reset Password' or 'Save New Password'. Success confirmation appears. You're automatically logged in with your new password, or redirected to the login page to log in.